Shipping & Returns

 

ORDER INFORMATION

OUR USUAL POSTING DAYS ARE TUESDAYS-FRIDAYS. Orders for 'in stock' items will be dispatched on the next posting day following the date when the order was placed.  Bespoke items, such as our mokume gane rings, will be dispatched within 6 weeks of ordering.  If you need an order more quickly, please get in touch.

Items will be sent by Royal Mail Special Delivery - this is a 'next day' service which carries insurance. Items posted on a Friday may arrive on the Saturday but are only guaranteed to be delivered by lunchtime on the Monday with the obvious exception of bank holidays.

International shipping will be sent by Royal Mail Tracked and Signed.  Delivery times vary dependent on destination.

Please also note: the images may not show the actual item which is for sale. The form and style of the jewellery will be the same but the patterns of our mokume gane are unique to each individual piece of jewellery so may vary from what is shown. This is what makes mokume gane so special.


Returns Policy

On items purchased from stock, we are happy to provide the option of a full refund or exchange if the goods you receive are unsuitable or are no longer required.  Goods must be returned within 30 days of purchase in the same condition as they were received i.e. unworn and in pristine, resaleable condition, along with the original packaging; you are required to take reasonable care of the item(s) while they are in your control.  Please note we are unable to provide a refund or exchange on earrings or items which have been made to order.  We issue all refunds as soon as reasonably possible to the original method of payment.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as we can with instructions for how to return items from your order.